Consulting with victims of crime - Results
All victim surveys or feedback aim to ask the person about the service they have received from the police following the crime or incident they have experienced.
The main victim surveys undertaken by the force include:
the User Satisfaction Survey (USS); and
the Anti-social Behaviour (ASB) survey
The User Satisfaction Survey (USS) Results
The survey is written in such a way that it leads the victim through each of the stages they would have experienced as a victim of crime, they are:
Ease of contact – when the initial contact was made
Actions Taken – by the initial officers/staff at the scene
Treatment – by all police/staff involved
Follow-up – being kept informed of progress of the case
Whole Experience – with the overall service received.
For each part of service, a satisfaction question is asked to understand how we perform. The results for these, for the force, are set out below.
|Satisfaction of victims of Household Burglary, Violent and Vehicle Crime||12 Months to Aug 2016||12 Months to Aug|
|The percentage of victims who were completely, very or fairly satisfied with…||The Ease of Contacting the Police||97.8||97.4|
|The Actions Taken||88.4||85.2|
|The Whole Experience||90.9||89.1|
|Satisfaction of Victims of Hate Crime Incidents||89.5||84.0|
|The percentage point difference between satisfaction of White and Black and Minority Ethnic Victims of Crime||2.3||6.5|
These results make Northumbria Police one of the best performing forces nationally, but we continue to look for where we can make improvements.