Consulting with victims of crime - Results

All victim surveys or feedback aim to ask the person about the service they have received from the police following the crime or incident they have experienced.

The main victim surveys undertaken by the force include:

  • the User Satisfaction Survey (USS); and

  • the Anti-social Behaviour (ASB) survey

The User Satisfaction Survey (USS) Results

The survey is written in such a way that it leads the victim through each of the stages they would have experienced as a victim of crime, they are:

  • Ease of contact – when the initial contact was made

  • Actions Taken – by the initial officers/staff at the scene

  • Treatment – by all police/staff involved

  • Follow-up – being kept informed of progress of the case

  • Whole Experience – with the overall service received. 

For each part of service, a satisfaction question is asked to understand how we perform. The results for these, for the force, are set out below.

Satisfaction of victims of Household Burglary, Violent and Vehicle Crime12 Months to Aug 201612 Months to Aug
The percentage of victims who were completely, very or fairly satisfied with… The Ease of Contacting the Police 97.8 97.4
The Actions Taken 88.4 85.2
Follow-up Contact 83.2 82.3
Treatment 96.7 96.4
The Whole Experience 90.9 89.1
Satisfaction of Victims of Hate Crime Incidents 89.5 84.0
The percentage point difference between satisfaction of White and Black and Minority Ethnic Victims of Crime 2.3 6.5

These results make Northumbria Police one of the best performing forces nationally, but we continue to look for where we can make improvements.