Call taking - 1095/16
Dated: 12 Oct 2016
Provision of information held by Northumbria Police made under the Freedom of Information Act 2000 (the 'Act')
Thank you for your e mail dated 4 September 2016 in which you made a request for access to certain information which may be held by Northumbria Police.
As you may be aware the purpose of the Act is to allow a general right of access to information held at the time of a request, by a Public Authority (including the Police), subject to certain limitations and exemptions.
When call handlers judge calls for grading do they have access to and / or do they see older incident logs not related to new incident in order to gauge profile of the person?
We have now had the opportunity to fully consider your request and I provide a response for your attention.
Following receipt of your request, searches were conducted with the Communications Department of Northumbria Police. I can confirm that the information you have requested is held by Northumbria Police.
I am able to disclose the located information to you as follows.
When contact handlers receive a call from a member of the public Northumbria Police Integrated Computer and Communications Sysytem (NPICCS) carries out a search on the caller's name and date of birth, if they are willing to provide that information. They also have the ability to carry out searches on telephone numbers (again provided that information is available). This however is not to gauge a person's profile, but to assist the contact handler to assess whether the caller is vulnerable or a repeat victim, thus allowing them to grade the incident accordingly.
Due to the different methods of recording information across 43 forces, a specific response from one constabulary should not be seen as an indication of what information could be supplied (within cost) by another. Systems used for recording these figures are not generic, nor are the procedures used locally in capturing the data. For this reason responses between forces may differ, and should not be used for comparative purposes.
The information we have supplied to you is likely to contain intellectual property rights of Northumbria Police. Your use of the information must be strictly in accordance with the Copyright Designs and Patents Act 1988 (as amended) or such other applicable legislation. In particular, you must not re-use this information for any commercial purpose.