Disclosure Details

Calls received - 023/15

Dated: 27 Jan 2015

Date of request:      07/01/15

Date of response:    26/01/15

Provision of informati11 held by Northumbria Police made under the Freedom of Information Act 2000 (the 'Act')(FOIA)

Thank you for your email dated 7 January 2015 in which you made a request for access to certain information which may be held by Northumbria Police.

As you may be aware the purpose of the Act is to allow a general right of access to information held by a Public Authority (including the Police), subject to certain limitations and exemptions.

You asked: 

1. Broken down by month from January- Dec 2013 and Jan-December 2014, how many 999 calls were 
a. received 
b. ‘abandoned’ (not answered on the first time they were patched through from the central operator)

2. Broken down by month from January- Dec 2013 and Jan-Dec 2014, how many non-emergency/101 calls were 
a. received 
b. ‘abandoned’ (not answered on the first time they were patched through from the central operator)

3. For each month January- Dec 2013 and Jan= Dec 2014 what was the average response time for police to attend a 999 call out (ie. from logging the call to get to the scene) for calls graded as: 
a. emergency/ Grade 1/A or equivalent 
b. priority/ Grade 2/B or equivalent 
c. non-urgent response/ Grade 3/C 
(time in minutes and seconds please)

4. For each month January- Dec 2013 and Jan-Dec 2014 what percentage 999 emergency call outs were attended within the target time? (Please also supply the target). 

In response:

We have now had the opportunity to fully consider your request and I provide a response for your attention.

Following receipt of your request, searches were conducted with the Communications Department of Northumbria Police. I can confirm that the information you have requested is held by Northumbria Police.

I am able to disclose the located information to you as follows.


Due to the different methods of recording information across 43 forces, a specific response from one constabulary should not be seen as an indication of what information could be supplied (within cost) by another.  Systems used for recording these figures are not generic, nor are the procedures used locally in capturing the data.  For this reason responses between forces may differ, and should not be used for comparative purposes.

The information we have supplied to you is likely to contain intellectual property rights of Northumbria Police.  Your use of the information must be strictly in accordance with the Copyright Designs and Patents Act 1988 (as amended) or such other applicable legislation.  In particular, you must not re-use this information for any commercial purpose.

How to complain

If you are unhappy with our decision or do not consider that we have handled your request properly and we are unable to resolve this issue informally, you are entitled to make a formal complaint to us under our complaints procedure which can be found at:http://www.northumbria.police.uk/foi/disclosurelog/foicomprights

If you are still unhappy after we have investigated your complaint and reported to you the outcome, you may complain directly to the Information Commissioner’s Office and request that they investigate to ascertain whether we have dealt with your request in accordance with the Act.


FOI Complaint Rights Procedure_tcm4-67103
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