Resources - 306/15
Dated: 08 Apr 2015
Date of request: 22/03/15
Date of response: 08/04/15
Provision of informati11 held by Northumbria Police made under the Freedom of Information Act 2000 (the 'Act')(FOIA)
Thank you for your email dated 22 March 2015 in which you made a request for access to certain information which may be held by Northumbria Police.
As you may be aware the purpose of the Act is to allow a general right of access to information held by a Public Authority (including the Police), subject to certain limitations and exemptions.
1. What is the code or other denotation used by control room staff in your force area to record that there are no officers or units to attend or deal with an incident immediately?
2. Based on logs recorded on your control room systems, how many times was this code or denotation used in each year from 2010 to the present?
3. What is the total number of individual incidents logged on your control room dispatch systems in each year from 2010 to the present?
4. How many incidents, based on those logged on your control room system did Officers attend in each year from 2010 to the present?
We have now had the opportunity to fully consider your request and I provide a response for your attention.
Following receipt of your request, searches were conducted with the Communications Department of Northumbria Police. I can confirm that the information you have requested is held by Northumbria Police however cannot be disclosed as the information you have requested is not held in a format that can be retrieved within the time limits of the Act.
The delay for resource code (DR) is not only used by Resource Contollers (RCs) when no resource is available outside of our target times, it can also be used as a means of managing incident queues if they know an officer is going to be available within our target time. Resource Controllers at busy times need to be able to to view other items which are switched to them, such as incident timers and updates regarding ongoing incidents.
To accurately provide information which meets the criteria of your request would entail a member of staff manually searching all incidents where a DR code has been applied, to establish which ones were delayed because we did not have a resource available. Initial indications are that in one of the years you specified, this would involve reviewing over 90,000 incidents. Even at a conservative estimate of 2 minutes per record, which we have considered as reasonable, we have estimated that to extract this information would take over 3000 hours, for a sinle year therefore Section 12 of the Freedom of Information Act would apply. This section does not oblige a public authority to comply with a request for information if the authority estimated that the cost of complying with the request would exceed the appropriate limit of 18 hours, equating to £450.00
You should consider this to be a refusal notice under Section 17 of the Act for that part of your request.
Although excess cost removes Northumbria Police's obligations under the Freedom of Information Act 2000, as a gesture of goodwill outside of the Act I have supplied information below, relative to your request, retrieved or available before it was realised that the fees limit would be exceeded. I trust this is helpful, but it does not affect our legal right to rely on the fees regulations for the remainder of your request.
I can advise that our arrival at scene target are:-
Grade 1 10 mins Urban / 20 mins Rural
Grade 2 As soon as practicable and in any case within 1 hour
Grade 3 As soon as practicable and in any case within 4 hours
Grade 4 48 hours unless the caller requests a later appointment in which case the limit is 72 hours.
3. Please find below the number of incidents recorded for the last five calendar years
Due to the different methods of recording information across 43 forces, a specific response from one constabulary should not be seen as an indication of what information could be supplied (within cost) by another. Systems used for recording these figures are not generic, nor are the procedures used locally in capturing the data. For this reason responses between forces may differ, and should not be used for comparative purposes.
The information we have supplied to you is likely to contain intellectual property rights of Northumbria Police. Your use of the information must be strictly in accordance with the Copyright Designs and Patents Act 1988 (as amended) or such other applicable legislation. In particular, you must not re-use this information for any commercial purpose.
How to complain
If you are unhappy with our decision or do not consider that we have handled your request properly and we are unable to resolve this issue informally, you are entitled to make a formal complaint to us underour complaints procedure which can be found at:http://www.northumbria.police.uk/foi/disclosurelog/foicomprights.asp
If you are still unhappy after we have investigated your complaint and reported to you the outcome, you may complain directly to the Information Commissioner’s Office and request that they investigate to ascertain whether we have dealt with your request in accordance with the Act.